Happiness Begins with Good Health



Introduction and Acceptance of the Terms and Conditions

The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘[EISSA GOLDEN SEED INTERNATIONAL SDN. BHD.]’ (hereafter also referred to as ‘We’ or the ‘Website’), belonging to the EISSA GOLDEN SEED INTERNATIONAL SDN. BHD., Reg. no. 1309159-K.  Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express. written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and [EISSA GOLDEN SEED INTERNATIONAL SDN. BHD.] as they are used to protect your rights as a valued customer and our rights as a business.


Changes to the Terms of Service and the Website

[eissagoldenseed.com] is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.


Access to the Website

We work hard to ensure the Website is always up and available, but we can’t guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.


Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with [EISSA GOLDEN SEED INTERNATIONAL SDN. BHD.] by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using [eissagoldenseed.com] in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password.


It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.


We do not guarantee that the Website or any content provided on the Website is error free. We manage your personal data according to our Privacy Policy.


Product information

[EISSA GOLDEN SEED INTERNATIONAL SDN. BHD.] takes great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given.



The prices indicated on [eissagoldenseed.com] are shown in Malaysia Ringgit (RM) and do not include delivery. Prices displayed are subject to change without notice. Eissagoldenseed.com may offer options to transact in different currencies. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products (Free delivery). We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.



We will always endeavor to fulfill your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment.


If for any reason eissagoldenseed.com is unable to dispatch goods within 14 days from date of order, EISSA GOLDEN SEED INTERNATIONAL SDN. BHD. will contact the customer and advise the expected dispatch date. Should this be unsuitable to the customer, EISSA GOLDEN SEED INTERNATIONAL SDN. BHD. will offer a full refund of the monies paid.



All orders are processed within 1-3 working days upon verification of payment. Our pick up service by (                             ) is carried out during working hours, Monday- Friday at (               ) pm, excluding weekends and local public holiday (Malaysia). Kindly track your order at (                       ) by using the tracking number which will be provided in your account at eissagoldenseed.com.


Eissagoldenseed.com is unable to make any amendment or combine orders which were separately made once they have been confirmed. Kindly ensure that the correct address, size and products have been inputted prior to making payment.


All reasonable efforts to deliver your order will be made by Eissagoldenseed.com. However, customers are responsible to have someone at the delivery address to receive delivery and sign for the same. Eissagoldenseed.com shall not be responsible for delivery being received by unauthorized persons. Any cost for re-delivery will be passed to the customer if the delivery address is unattended at the time of delivery.


We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re- delivery will take place.


Right of Return

All exchanges have to be mailed back to us within 7 working days from the day the parcel was delivered.

We truly apologize for sending/mailing you the incorrect item. Please take a snapshot or provide us the details/name of the wrong item received and email us directly (support@eissagoldenseed.com).


An exchange will be made if the item(s) sent to you is incorrect and there is strictly no cash refund unless the exact same piece/size is Out of Stock. At the same time, company will bear the delivery cost of return for the wrong item sent if the fault is on our side.


Exchange can only be done if the item(s) is in its original condition (tag intact, unworn, unwashed or unaltered, completely free of fragrance). We will take approximately 5 working days to process.


Privacy and protection of personal data

The details you give us are essential for the processing and delivery of your orders, for billing and for the establishment of warranty contracts, therefore failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions.


You have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national laws in place (article 34 of the law of 6 January 1978). You can at any time make a request to [EISSA GOLDEN SEED INTERNATIONAL SDN. BHD.] to find out what personal information we hold concerning you. You may at any time, and by request, modify this information.


Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.


Intellectual Ownership

All the content on [eissagoldenseed.com] website (illustrations, texts, names, brand names, images and videos) is the property of [EISSA GOLDEN SEED INTERNATIONAL SDN. BHD.]. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorization by [EISSA GOLDEN SEED INTERNATIONAL SDN. BHD.] All information, content and files are protected by International law concerning intellectual ownership and copyright. [EISSA GOLDEN SEED INTERNATIONAL SDN. BHD.] cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.


[EISSA GOLDEN SEED INTERNATIONAL SDN. BHD.] will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.


Waiver and Severability

Any failure of [EISSA GOLDEN SEED INTERNATIONAL SDN. BHD.] to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and [EISSA GOLDEN SEED INTERNATIONAL SDN. BHD.], and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.